FAQ - Frequently asked questions about our shop

How much are the shipping costs?

For standard shipping, the shipping costs 6.95 € within Germany. When entering your delivery address, the transport costs will be automatically calculated and displayed. The transport costs include a contribution for packaging, transport and insurance.

The corresponding costs International can be found in our shipping costs table.

Shipping to other countries is possible only on request of shipping costs before ordering.

How long does the delivery take?

With the standard dispatch the delivery takes place within 2 to 3 working days within Germany. For personalized items, the delivery time is extended by 4 additional days.

Delivery times within the EU are 4 to 5 working days. For deliveries to the US and third countries between 15 - 19 working days.

Please note that the delivery time may vary depending on the selected method of payment and on public holidays.

Do you also deliver abroad?

We deliver your desired products quickly, reliably and worldwide with our partner DHL to any address you require.

Import duties, fees and taxes are levied by the respective customs office of import and are payable by the recipient. These are based on the import regulations of the recipient country. For more information, ask your local customs office.